When emailing companies, keep in mind that your emails are most likely going to reach multiple people. For example, webmaster at whatever company is going to be more than one person. There probably isn’t a real person with the “webmaster” title. Those positions don’t really exist anymore and are often covered by multiple people. Take my office. We have at least four people who receive the webmaster emails.
So when someone emails you to help you after you emailed webmaster, it’s not advised that you email the company at a separate account stating that your first request went ignored. Chances are the person who received the webmaster email, also received the second email.
And that might make him or her mad. Just saying.
Webmaster isn’t ignoring your issue. Webmaster is more than one person and at least someone got back to you on your issue, right? And if that person has emailed you more than once in a morning, I’d say that person is trying to be helpful.
So don’t say that the webmaster is ignoring you. Because when you say the webmaster is ignoring you, they may decide to delete you altogether and hope you can figure it out yourself.
**Note: I did not delete the person’s emails. I’m still working to help them, but I’m not making it a top priority now that they think I’m ignoring them.